Shared inbox
A WhatsApp shared inbox for every number your team runs
Stop passing phones around. Conversations from every connected WhatsApp number land in one real-time team inbox, next to LinkedIn, email, Instagram and Telegram, where anyone on the team can reply with text, files or voice notes, react, label and archive.
WhatsApp · shared inbox
- MR
Marco Rossi · +44 7700
2mThanks for the voice note!
Hot - PS
Priya Shah · +44 7700
40mCan we do Friday?
- GF
Giulia Ferri · +49 1512
2h🎤 Voice note (0:18)
- LB
Luca Bianchi · +49 1512
1dSend me the deck
Follow up
- in one inbox
- All numbers
- notes, files and reactions
- Voice
- with the phone
- Synced
- and tags for your pipeline
- Labels
Overview
WhatsApp replies shouldn’t live on one person’s phone
When WhatsApp outreach works, the replies come in fast. If they arrive on a phone in someone’s pocket, they’re answered late, inconsistently, or not at all when that person is off. With several numbers, nobody has the full picture.
ReachPods syncs every conversation from every connected WhatsApp number into the unified inbox, in real time. Each thread shows which number it came through and which campaign the lead is in, so whoever answers replies as the right person with the right context.
The inbox stays in sync with the phone: a message answered from the WhatsApp app shows up too, and every reply, wherever it was sent, stops that lead’s sequence on every channel.
Reply
Reply to WhatsApp with text, files or voice notes from the inbox
The composer supports everything a WhatsApp conversation needs: text, file attachments and voice notes. React to a message with an emoji. Load the full chat history when you need earlier context.
Delivered and read receipts, reactions, edited and deleted messages are all shown.
- Text, files and voice notes
- Emoji reactions
- Read receipts
- Full history on demand
Can you send pricing for 5 seats?
Of course! Attaching the one-pager, and here’s a quick voice walkthrough.
Organise
Label, tag and filter WhatsApp conversations like a pipeline
Label conversations interested, meeting booked, not interested or follow up later, add your own tags, and archive finished ones. Filter by number, label, tag, channel or unread.
Next to each conversation sits the lead’s timeline across every channel, so you know about the LinkedIn invitation and the email before you answer the WhatsApp.
- Pipeline labels and tags
- Filter by number
- Cross-channel timeline
Lena Fischer
Loopwise · 2 channels
Visited · liked post · Mon
Email opened twice · Tue
Invitation accepted · Wed
Sounds interesting, are you free Thursday?
Stop on reply
Every WhatsApp reply stops the automation
Replies arrive as webhooks within seconds and cancel every remaining step for that lead, on every channel, so your next message is always a human one.
- Near real-time
- Cancels every channel
- No bot replies after a yes
Lena replied on LinkedIn
Reply received: “Are you free Thursday?”
LinkedIn · via Alex · 10:42
Cancelled: email bump (scheduled 11:00)
Email · [email protected]
Cancelled: WhatsApp voice note (Thu)
WhatsApp · +44 7700
Lead moved to Inbox → Interested
Stopped on every channel
What’s included
WhatsApp shared inbox features
All conversations
Every chat from connected numbers syncs, not only campaign messages.
Team access
Everyone in the workspace sees the conversations of the workspace’s numbers.
Unread and archive
Mark as read or unread, archive done conversations.
Search
Search conversations across every number at once.
Multichannel
The same inbox holds LinkedIn, email, Instagram and Telegram conversations.
Voice note playback
Play prospects’ voice notes right in the inbox.
How it works
WhatsApp shared inbox: how it works in four steps
- 1
Connect your numbers
Every connected WhatsApp account syncs its chats automatically.
- 2
Messages stream in
New messages appear in real time, tagged with number and campaign.
- 3
Answer as a team
Reply with text, files or a voice note, and label the conversation.
- 4
Sequences stop themselves
Any reply ends the automation for that lead.
Who it’s for
WhatsApp shared inbox: who it’s for
Sales teams
Triage every rep’s WhatsApp replies in one place and hand hot leads to whoever’s free.
Customer-facing SMBs
Answer prospects and customers from several numbers without sharing phones.
Agencies
Manage WhatsApp replies for many clients from one inbox with number filters.
FAQ
WhatsApp shared inbox: questions and answers
Something else on your mind? Get started and try it on your own accounts.
Can my whole team use the same WhatsApp inbox?
Yes. Everyone in the workspace sees the conversations of the workspace’s connected WhatsApp numbers.
Can I connect several WhatsApp numbers?
Yes, up to your plan’s connected-account limit; all of them appear in one inbox.
Can I reply with voice notes?
Yes. Attach an audio file and it’s sent as a WhatsApp voice note.
Does it stay in sync with the phone?
Yes. Messages sent or received in the WhatsApp app appear in the inbox too.
WhatsApp outreach automation
More WhatsApp outreach automation features
Everything else you can automate on WhatsApp.
Keep exploring
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